Core Terms Applicable To All Courses
Last revised October 2019 1. These terms
What these terms cover.
These are the terms and conditions on which we provide study materials and services to you, whether these are courses, exams, associated services or digital content combined (a Course
). Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Courses to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.2.Information about us and how to contact us
Who we are.
We are Learn ACCA online, an individual entrepreneur Golovanov Ruslan Sergeevich registered in Russia. Registration number is 1028790 and our registered office is at 38 Profsoyuznaya St, Moscow, Russia, 117292. As small business we do not charge VAT. Learn ACCA online is a trading names of Individual entrepreneur Golovanov Ruslan Sergeevich, specified below as Company.
Where study materials are supplied in conjunction with a course, they are included in the fees quoted. Any queries regarding any such study materials should be addressed to Learn ACCA online. How to contact us.
You can contact us by telephoning our team at +7 (977) 765-02-80
or by writing to us at firstname.lastname@example.org
. How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you enrolled. "Writing" includes emails.
When we use the words "writing" or "written" in these terms, this includes emails. Glossary.
When the following words with capital letters are used in these terms and conditions, this is what they mean:
3. Our contract with you The enrolment and acceptance process.
- Additional Fees means any fees payable to either us or the relevant professional body for computer based e-assessments, examination entry fees and e-project, tests and assessments, any updates to the Course, and any registration and membership fees.
- Cancellation Period means a period of 14 days starting the day after we email you to confirm your enrolment on a Course.
- Start Date means the date on which the Course you have accepted enrolled on commences.
You may enrol for a course online or by telephone. Alternatively, you may enrol by contacting us for an enrolment form, completing this and submitting by email, post or in person at one of our training centres.
If you are paying by debit or credit card, we will debit the Course fee from your card on or after the day you make an order for the Course. Credit or debit card details are collected over a secure link.
If you inform us that your employer is paying the Course fee, your enrolment will only be accepted if your employer has provided authorisation and has approved credit terms with us. We will invoice your employer directly.
Our acceptance of your enrolment will take place when we have issued you with confirmation of your enrolment at which point a contract will come into existence between you and us and you will be required to pay the Course Fees and any Additional Fees unless we have agreed to third party funding.
If your employer is paying your Course fee directly to us, we have agreed a separate contract with your employer for the provision of the Course. In this case any provisions relating to the payment of fees or refunds contained in these terms and conditions do not apply to you.
Any provisions relating to the payment of fees or refunds also do not apply to you if we are providing you with sample resources and demos free of charge. If we cannot accept your enrolment.
If we are unable to accept your enrolment, for example where you have provided incomplete or inaccurate information, we will inform you of this. 4. Your rights to make changes
If you wish to make a change to the Course you have applied for please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Course, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. An administrative fee may be payable. 5. Our rights to make changes
Minor changes to the Courses.
We may change the Course and these terms:
More significant changes to the Courses and these terms.
- To reflect changes in relevant laws and regulatory requirements;
- To implement minor technical adjustments and improvements, which will not affect the delivery of a Course; and
- To ensure consistency with UK professional education sector practice and guidance.
- To accommodate minor or temporary changes to dates and locations, which do not impact on the overall provision of the Course.
In addition, we may make the following changes to these terms or the Course, but if we do so we will notify you in advance and you may then contact us to end the contract and receive a full refund before the changes take effect:
Updates to digital content.
- To increase Course fees to proportionately reflect the costs associated with establishing and providing the Course;
- To correct errors;
- By adding or removing optional modules; and
- If a third party such as a government body, an awarding body or professional institute which governs a Course imposes the changes on us, such as amending a policy or procedure, changing the syllabus or method of assessment.
We may update or require you to update digital content. We may from time to time make modifications, enhancements or issue clarifications (for example, to clarify ambiguous regulatory drafting) to audiovisual, interactive or written courses. Access to such changes will be free of charge to the extent that such changes relate to the Course purchased by you at the applicable time, during the period for which the digital content is available for your Course. The updated digital content shall always match the description of it that we provided to you before you bought it. 6. Providing the Courses
Acceptance of your enrolment on your Course.
By submitting the online booking form, posting the booking form to us or agreeing to enrol over the phone you are formally accepting these terms and conditions and your enrolment on the Course and Start Date as set out in your confirmation of enrolment. Course updates.
; From time to time certain courses and/or study materials may be superseded by new legislation, new syllabi, or the issue of new regulations. If this arises then we may produce courses covering the new material. For the avoidance of doubt, purchase of a current Course does not as part of the original purchase price entitle access to future revised courses and further amounts may be due. When we will provide the Course.
During the enrolment process we will let you know when we will provide the Course to you. We are not responsible for delays outside our control.
If provision of the Courses is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any part of the Course you have paid for but not received. Reasons we may suspend the provision of a Course to you.
We may have to suspend the provision of a Course, for example to:
Your rights if we suspend the provision of a Course.
- Deal with technical problems or make technical changes;
- Make changes to a Course as notified by us to you (see clause 5); and
- Complete any disciplinary procedure.
We will contact you in advance to tell you we will be suspending provision of a Course, unless the problem is urgent or an emergency. You may contact us to end the contract for a Course if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for part of the Course that you have paid for but not received. We may also suspend provision of a Course if you do not pay.
If you do not pay us for a Course when you are supposed to (see clauses 3 and 11) and you still do not make payment within 7 days of us reminding you that payment is due, or if your sponsoring employer or third party funder does not pay us, we may suspend provision of the Course until you have paid us the outstanding amounts. We will contact you to tell you we are suspending provision of the Course. We will not suspend the Course where you dispute the unpaid invoice (see clause 11). We will not charge you for the Course during the period for which it is suspended. As well as suspending the Course we can also charge you interest on your overdue payments (see clause 11).
You will become responsible for study materials from the time we deliver them to you (to the address you gave us) or until you return them to us. Ownership of Intellectual Property.
All intellectual property rights (including copyright) in a Course or other learning materials belong to us, or another company in the same group of companies as us. Licence of Intellectual Property.
We will allow you to use the applicable study materials in a personal capacity for the purposes of studying on the Course. That permission will end when this Contract ends. You agree that you will only use any study materials and/ or digital content for study purposes and that you will not copy, make available, transmit , reproduce, sell, licence, distribute, publish or broadcast or otherwise circulate the materials.
It is your responsibility to register and/or become a member of the relevant professional body for your Course; unless you are a government funded apprenticeship student aged 16-18 at the time of enrolment. 7. Your rights to end the contract
You can always end your contract with us.
Your rights when you end the contract will depend on what you have applied for, how we are performing and when you decide to end the contract:
8. How to end the contract with us (including if you have have not enrolled and ask for refund)
- If you want to end the contract after payment proceed but before course enrollment, you could claim refund;
- In all other cases there is no refund.
Tell us you want to end the contract.
To end the contract with us, please let us know by phone or email.
Call Student Services on +7 (977) 765-02-80
or by writing to us at email@example.com
. Please provide your name, home address, details of the order, reason to end the contract, bank account details (if has a right to refund) and, where available, your phone number and email address. Returning Study materials after ending the contract.
You have no obligation to return as learning materials are digital. But you have to delete them from your devicesHow we will refund you.
We will refund you the price you paid for the Course including delivery costs, by the method you used for payment. However, we may make deductions from the fees, as described below. Deductions from refunds
. If you are exercising your right to change your mind:
We may reduce your refund of the fees (excluding delivery costs) to reflect any reduction in the value of the study materials, if this has been caused by your handling them in a way which would not be permitted in a shop, such as where the item has not just been checked but used. If you have marked or written on the study materials, they will no longer have any value for us and so we will be unable to issue a refund. If we refund you the price paid before we are able to inspect the study materials and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.When your refund will be made.
We will make any refunds due to you as soon as possible. Your refund will be made within 14 days of your telling us you have changed your mind. 9. Our rights to end the contract
We may end the contract if you break it.
We may end the contract for a Course at any time by writing to you if you:
Do not make a payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
Do not receive funding authorisation from your employer or payment plan approval prior to the Start Date or if authorisation to fund the Course is withdrawn during the duration of your Course.
Have not complied with our policies referred to in clause 15, those of any relevant professional body or institute, or you are guilty of inappropriate conduct, or are acting in a way that detrimentally affects the learning of others.
If we end the contract in the situations set out in section 9 on or after the Start Date you will not be entitled to any refund. If we end the contract in advance of the Start Date, we will refund any money you have paid in advance for a Course, but we may deduct from that refund as reasonable compensation for the net costs we will incur as a result of ending your contract.
10. If there is a problem with the Course and how to make a Complaint
How to tell us about problems.
If you have any questions or complaints about the Course, please contact us. You can telephone our Student Services team at +7 (977) 765-02-80
or write an email at firstname.lastname@example.org
Our complaints procedure is following. If you wish to make a formal complaint once you have read the policy, please do following way or alternatively use the details found in clause 10a.
The complaint should be made in written form and sent to email@example.com
. Complaint should specify actual student name, course identification and situation details, especially facts.
The complaint will be considered in 14 days and student will be provided with decision made.How compliant will be treated
. After receiving at least two team members (except those who take part in incident) are appointed to consider details and find out evidence about incident proceed.
Student has a right to appeal if not all details were taked into account. Deceision of appeal will be provided also in 14 days.
If the complaint is not handled to their satisfaction, the student then has the option to escalate their complaint to ACCA. If a student has exhausted both your complaints process and ACCA's, they can escalate to the appropriate regulator. Details of which can be found on the ACCA website at the following link: https://www.accaglobal.com/gb/en/footertoolbar/contact-us/connect/unhappy.html11. Fees and payment
Where to find the fees for the Course.
The fees of the Course (which may include VAT) will be the price indicated on the booking page when you make your booking (please contact us for ACA course prices). We take all reasonable care to ensure that the price of the Course advised to you is correct. However please see paragraphs below for what happens if we discover an error in the price of the Course.
Additional Fees are payable.
Unless otherwise stated, the Course Fees do not include Additional Fees. If you are a government funded apprenticeship student aged 16-18 at the date of enrolment, we will pay your institute registration and exam fees. VAT.
As small enterprise we are not subject to VAT account but local laws may change and that case we will have an obligation to add VAT (applicable in region where student actually situated) and charge them above actual price. We update global legislation change and hope to response on timely basis.We will pass on changes in the rate of VAT.
If the rate of VAT changes between your enrolment date and the Course Start Date, we will adjust the rate of VAT that you pay, unless you have already paid for the Course in full before the change in the rate of VAT takes effect.
What happens if we got the fees wrong.
It is always possible that, despite our best efforts, some of the Courses we provide may be incorrectly priced. We will normally check prices before accepting your enrolment so that, where the Course's correct fees at your enrolment date is less than our stated price at your enrolment date, we will charge the lower amount. If the Course's correct price at your enrolment date is higher than the fees stated, we will contact you for your instructions before we accept your enrolment.
When you must pay and how you must pay.
We accept payment with Visa, Mastercard, American Express, Visa Delta/ Debit/ Electron, Maestro, Solo, Diners Card, JCB.
We can charge interest if you pay late.
If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Sberbank of Russia from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.What to do if you think an invoice is wrong.
If you think an invoice is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
Third Party funding.
If your employer is sponsoring your studies then additional documentation may need to be completed prior to enrolment. Please note that if funding is not received or ceases then we will end this contract as set out in clause 9. 12. Our responsibility for business losses
We are not liable for business losses.
We only supply the Courses for domestic and private use. If you use the Courses for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. Personal Data policy
How we will use your personal information.
We will use the personal information you provide to us:
To supply a Course to you;
To process your payment for a Course; and
If you agreed to this during the enrolment process, to inform you about similar Courses that we provide, but you may stop receiving these at any time by contacting us.
We may share your personal information:
If you are a sponsored student, we will share your data, course attendance and test results with your employer or any other party responsible for paying your fees.
With ACCA as the relevant professional body for your Course.
With other companies or organisations we have hired to perform services on our behalf including, without limitation, training services, carrying out market research, facilitating some aspects of our site and services, managing our database, contacting you, sending e-mail and fulfilling your requests.
These other companies may be supplied with or have access to your personal data solely for the purpose of providing these services to us or on our behalf. We are the data controller and will remain accountable for the personal information.
With a third party in connection with a change in or corporate structure such as, but not limited to, merger, consolidation, sale, liquidation, or transfer of substantial assets.
We may disclose personal information, as permitted or required by law, and to: (i) respond to inquiries or requests from governmental or public authorities; (ii) protect our rights, privacy, safety or property; (iii) permit us to pursue available remedies or limit damages that we may sustain; and (iv) enforce our agreements, including without limitation our enrolment terms and conditions.
We comply with local laws in part of data protection. Particularly in Russia we comply with the requirements of the Federal Law of 07.27.2006. No. 152-FZ "On Personal Data", our international vendors who operate in Europe comply with EU GDPR. 14. Technology
You will need the following essentials to participate in one of our Courses.
Access to a PC or laptop;
Ability to connect to the internet via a broadband connection; and
Calculator – please note that some professional bodies specify the requirements for calculators and you will need to check this. Your browser.
Our learning platform supports all the major modern browsers. However, for optimum performance we recommend that you use the latest version of Chrome. Pop-up blockers and firewalls.
Your web browser may have active pop-up blockers to suppress unwanted advertising. Similarly, you may be behind a content-blocking device such as a firewall. It may be necessary to reconfigure or disable these. If you are accessing the learning platform from work or in a public place you may have to contact the system administrator to do this. It is your responsibility to ensure that lacca.ru are added to your safe domain list. Computer equipment and internet access costs.
These are not included in our Course fees and are your responsibility.
It is your responsibility to check that the computer or any other mobile device (such as a tablet) you plan to use to access your studyplatform account and/or online course has latest version of internet browser (prefferably Chrome) and appropriate internet connection. You could apply broadband internet connection at least 1.5 mbps (prefferable 5mbps or higher) or mobile internet connection, usually 3G (UMTS) stable connection is enough, but 4G (LTE) or higher is prefferable. and/or using our websites and participating in webinars. 15. Duration of online materials avaliable period
We open access to online course after actual payment proceed. Usually the period is about 15 minutes after payment proceed, but it may takes up to 24 hours in specific cases.
Digital content is available for a limited period only and that period will vary depending on the Course. Usually the period is limited by actual exam date. Call customer services on +7 (977) 765-02-80
or write an email at firstname.lastname@example.org
if you'd like to know the specific period for the course that you are enrolling onto.